Frequently Asked Questions

Eligibility

Provincial regulations provide direction on the students who qualify for a transit pass rebate. All Grade 6-12 students who attend their designated community school for a Regular Program, reside more than 2.4 km from the school and are assigned to Calgary Transit will qualify for a rebate. The rebate will also be extended to any student attending an Alternative Program that is located in the same school as their designated Regular Program.

Learn more about student eligibility from Alberta Education.
The CBE calculates these distances according the School Act Section 51(4). We measure the distance from the edge of the student’s home property (or in the case of a housing complex the edge of the complex) to across the street from the school site.

This measurement is done by our route planning software. We do not use the estimations provided by Google Maps, odometers or other distance tracking devices.
No. The rebate is only for the cost of purchasing a Calgary Transit monthly pass. The CBE is not providing families who choose other forms of transportation with a rebate of their transportation costs.
Usage does not impact the rebate. The CBE will provide a rebate for all eligible students for each month a valid pass is submitted.
Provincial regulations provide direction on the students who qualify for a transit pass rebate. Students must attend their regular designated school and be over 2.4 km to claim the rebate. If a family has chosen a different school, the students is not eligible for a rebate.

Rebates

Rebates will depend on the purchase price of the pass. Families paying full price for a youth pass can receive $54.90/month to a maximum of $549.
Families who have been accepted into the City of Calgary Fair Entry Program will receive a rebate of the entire purchase price of the pass.
Families have the option of receiving their rebate by an email money transfer or a cheque can be mailed.
No. This is the rebate program from the 2017-18 school year. Any changes required by the new legislation would take effect for the next school year at the earliest.

Claiming a Rebate

Before registering families need to ensure they have the following information:
• The email or letter from the CBE confirming eligibility for the rebate,
• The primary email address on file at your school, and
• Your child’s postal code on file at your school.
Please contact your CBE school to update your demographic information. Please note, changes to demographic information will not be effective on the transit pass rebate portals until the third working day of the following month. Also, please ensure you subscribe to receive commercial emails with your new email address.
There are a number of places you can find your child’s student ID number:
• Check your child's most recent report card.
• Refer to your child's student ID card.
• Ask your child.
• Please visit your school in person to request the number.
You will not be denied a rebate because you are unable to produce a receipt. When you submit your pass you must also select a reason why you do not have a proof of purchase. Your claim will be processed but there may be a slight delay.
It will take approximately 4-6 weeks to receive payment once the submission is complete. Any missing or incorrect submissions will delay the processing of payment.
Each monthly pass can be claimed once by one parent/legal guardian. Passes will be accepted the day after they expire (e.g. The February pass can be claimed beginning March 1). Families can choose to submit their passes monthly, in batches or all together at the end of the year before July 31, 2018.

Note | Payments by either email transfer or cheque will not be combined. If you submit three passes, you will receive three cheques or email transfers.
Yes. Families can claim all passes for the 2017-18 school year, starting with the September 2017 pass for students attending a traditional calendar school and starting with August 2017 for students attending a modified calendar school.
Two parents/legal guardians can create accounts and claim passes on behalf of your child. Each adult must use the primary postal code the school has on file for their child to create an account. The first adult to claim a pass each month will receive the rebate.
As the rebate portal was in development and did not launch in until mid-November, limited communications were provided about the details of the program. We recognize that not all families will have kept their expired passes or receipts for the first few months of school. The CBE is currently monitoring the number of families that are impacted and will develop a process to consider rebates without documentation. A process and decision will be made by beginning of February and more detail information will be provided at that time.
You can claim your pass for the previous month on the third working day of the current month. For example, you can claim the January 2018 pass beginning on Monday, February 5.
No. These are two separate online systems.

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